Free Returns Policy
At Flight2Vegas Smoke Shop, we want you to have complete peace of mind when shopping with us. That's why we offer a hassle-free returns policy for your convenience.
Our Commitment to You
1. **Eligibility:** We accept returns on all unused and unopened products within 30 days of the original purchase date. Whether you've changed your mind or received a product that doesn't meet your expectations, we're here to assist.
2. **Simple Process:** To initiate a return, please contact our customer support team. They will guide you through the return process and provide you with any necessary instructions.
3. **Condition of Items:** To qualify for a return, the items must be in their original, unopened packaging, and in the same condition as when you received them. We understand that mistakes can happen, but we can only process returns for products that are in resalable condition.
4. **Refunds or Exchanges:** Once we receive the returned items and verify their condition, we'll process your refund or exchange. You can choose to receive a full refund for the product's purchase price or exchange it for another item of equivalent value.
5. **Return Shipping:** While our returns process is free, please note that the cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part. If you're returning an item due to a mistake or defect on our end, we'll cover the return shipping costs.
6. **Damaged or Defective Items:** If you receive a damaged or defective product, please reach out to our customer support team immediately. We'll work with you to resolve the issue and provide you with a replacement or refund as needed.
7. **Returns Beyond 30 Days:** If you need to return an item after the initial 30-day period, please contact our customer support team to discuss your situation. While our standard policy covers returns within 30 days, we understand that there can be exceptional circumstances.
8. No returns can be made on clearance sale items; these are considered final sales.It is the customer’s responsibility to make claims with the carrier for any proof of delivery or damage to shipment returned to Flight2Vegas
9. Credit will always be issued to the same credit card to which they were charged.We will issue a refund within 7 business days of receiving and processing your return. It should appear on your statement within two billing periods, depending on your billing cycle.
Our free returns policy is designed to ensure your satisfaction and confidence in shopping at Flight2Vegas Smoke Shop. If you have any questions or concerns about the returns process, feel free to contact our dedicated customer support team – they're here to help you every step of the way.
Please email us at email@example.com and we will assist you.
The customer will have 30 minutes from the time the order was placed to make any changes to the orders. Any cancellation or change requests done after 30 minutes may be subject to a restocking fee.
Customers have 7 business days from the day that the order was received to report the following:
All custom orders are final sales and cannot be returned.
It is the customer’s responsibility to properly pack, ship and ensure the contents of all returned packages are sent using a traceable ground shipping method to:
F2V Fulfillment6800 Roosevelt Ave
Allen Park MI 48101
What if My Order is Missing a Few Products?
Sometimes we are out of stock on a few products and can't get it shipped out with the rest of your order. This might be the case so check your order on the website to see if the item missing is under the unfulfilled section.
When you receive your package and you feel you are missing something, please triple check the package. We often pack items inside containers or stash boxes that were also purchased.
If you are sure that the product that you ordered is not in your package, please gather everything together that you purchased with the packing slip and take a picture. Then email the picture to us and explain what is missing.
At Flight2Vegas, our commitment is to make your shopping experience seamless, affordable, and enjoyable. Our free shipping policy reflects our dedication to providing you with exceptional service and value. If you have any questions or need assistance, don't hesitate to reach out to our customer support team.
Thank you for choosing Flight2Vegas for your shopping needs!