Return and Refund Policy
Please email us at firstname.lastname@example.org and we will assist you.
The customer will have 30 minutes from the time the order was placed to make any changes to the orders. Any cancellation or change requests done after 30 may be subject to a restocking fee.
Customers have 7 business days from the day that the order was received to report the following:
Damaged items, lost packages/items:
If customer is at fault (eg. buyer’s remorse), order is subject to a 20% restocking fee and $15 return label fee (per label).
If order is rejected, customer will be responsible for $18 Fedex return label fee (per label).
If customer is not at fault, all fees will be waived.
Shipping charges are refunded only when the product was mis-shipped or defective upon arrival.
All custom orders are final sales and cannot be returned.
It is the customer’s responsibility to properly pack, ship and ensure the contents of all returned packages are sent using a traceable ground shipping method to:
F2V Fulfillment6800 Roosevelt Ave
Allen Park MI 48101
This is how we handle returns on the following items:
All accessories should be good condition. Currently we only accept returns on accessories.
All returns will be inspected and must be 100% complete.
It is the customer’s responsibility to make claims with the carrier for any proof of delivery or damage to shipment returned to Flight2Vegas
No returns can be made on clearance sale items; these are considered final sales.
Credit will always be issued to the same credit card to which they were charged.
We will issue a refund within 7 business days of receiving and processing your return. It should appear on your statement within two billing periods, depending on your billing cycle.
What if My Order is Missing a Few Products?
Sometimes we are out of stock on a few products and can't get it shipped out with the rest of your order. This might be the case so check your order on the website to see if the item missing is under the unfulfilled section.
When you receive your package and you feel you are missing something, please triple check the package. We often pack items inside containers or stash boxes that were also purchased.
If you are sure that the product that you ordered is not in your package, please gather everything together that you purchased with the packing slip and take a picture. Then email the picture to us and explain what is missing.